Work Experience
Marketing & Sales Manager
(co-owner)
Teroco, 2018 - Present
Set up and manager the commercial structure for the new reference in Databot deployment in the Benelux ...and beyond.
Skills applied
› Analytics
› Strategy development & implementation
› Cashflow management
› Market management
› Self-development & discipline
Responsibilities
› Short term: increase & diversify customer base.
› Develop commercial ecosystem (suppliers & customers).
› Lay foundation for an international sales & marketing set-up.
› Hands-on engagement in building up the marketing technology stack
Achievements
› Succesful Dutch market entry.
› Doubled customer base in <6 months.
› 5x more Qualified Leads in <6 months.
› Expanded service offering to include Artificial Intelligence.
Head of Commercial
Management & Pricing
Europe
Securitas Services Europe, 2017 - 2019
Complete overhaul of the commercial organization, processes, tools and it environment in light of the transformation from traditional guarding services over protective services into intelligent security.
Achievements
› 1st commercial toolkit deployed Europe-wide
(>3.000 users) & integrated in CRM
› European commercial maturity assessment
completed
› Establised pan-European Communities of
Practice
› European pipeline reporting & sales
forecasting based on new CRM
Responsibilities
› Establish a European commercial and pricing
function.
› Develop commercial strategy & corresponding
roadmap.
› Deployment of a pan-European CRM system
(Microsoft Dynamics)
Skills applied
› Results-orientation
› Leading through change
› (Financial) Planning
› Communication
Global Sales Director
- Automotive
DHL Customer Solutions & Innovation, 2011 - 2017
Leading the passenger vehicle sales vertical, delivering sustainable growth:
› Deliver a globally consistent service experience.
› As a trusted advisor, help customers improve their end-customers' experience & reduce operating costs.
› Create a joint future through deep partnering and engaging in co-creation projects.
Skills applied
› Identifying & demonstrating customer value
› Identification & targeting "muda" in the customers' supply chain
› Cross-cultural management
› Leadership flexibility
(formal vs. matrix)
› Coaching
Responsibilities
› Sales vertical turnover >€1,5bn per annum
globally.
› Member of DP DHL global Automotive
Senior Management Team.
› Strategic development planning future
mega-customers.
› Voluntary stretch: EMEA account lead for
Toyota Group
› Thought leadership – Top 1% social selling
index LinkedIn in the logistics industry
Achievements
› Outperformed peer verticals & market
growth 5 years straight
› Tripled revenue with Toyota Group in Europe
in <3 years.
› Strategic advisor & partner in Lexus Europe’s
Brand shift.
› 2x winner of DHL “most innovative customer
project” award.
› SAMA award winner, contributor to 2 books on strategic account management and value pricing
Global Strategic
Development Director Automotive
DHL Customer Solutions & Innovation, 2007 - 2011
Determine and implement go-to-market strategies for innovative services, segments, underexploited
geographies and market niches.
As a secondary role: PMO lead for rationalization of business processes.
Film
Production Company | Project Name | 2023
Lead Actor
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Lead Actor
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Lead Actor
2010 - present
2010 - present
Global Strategy Manager
Financial Services, Public
Sector & Automotive
DHL Customer Solutions & Innovation, 2004 - 2007
Develop commercial strategies by industry following the start-up of DP DHL’s global strategic
account management division. This division was set-up as one face to the customer after the merger of
>35 companies into DP DHL.
Skills applied
› Sales & Marketing Alignment
› Demand creation & capture
› Public / Media Speaking
› Process optimization
(6-sigma green belt)
Responsibilities
› Initiate and support sales cycles for products
(recall, aftermarket)
› Develop & implement Emerging Markets
growth strategy.
› Lead collaborative customer innovation
projects.
› Public speaking & media relations
(click here).
› Process optimization to increase productive
time of the Sales teams.
Achievements
› Sub Saharan Africa revenue increase from
€1mio to €40mio today.
› Increased market share of DHL Express from
40% (2009) to 60% (2016)
› New global aftersales network with BMW
and Volvo Cars (>30 sites live).
› Value co-creation project with Volvo Trucks -
today the industry standard in Automotive
Skills applied
› Strategy Development
› Analytics
› Influencing
› Conflict management
Responsibilities
› Stock-take & analysis of capabilities across
the newly formed group
› Market trend analysis
› Development of global cross-BU strategy for
each industry vertical
› Alignment of strategy and development plans
with internal business units
Achievements
› Automotive revenue quadrupled in ‹10 years,
despite the worst downturn in the industries’
history
› Sustainably expanded book of business with
US Government despite not being a US -
owned company.
Global / EMEA
Marketing Product
Manager
DHL Express Global Headquarters, 2001 - 2004
Post take-over of DHL Express by Deutsche Post: Development and roll-out of a new core product portfolio first in Europe, then worldwide.
Marketing Product
Manager
DHL Express Belgium, 1999 - 2001
Start up of a product management team in DHL to structure and enhance service portfolio with the aim to boost profitability.
Skills applied
› Remote team management
› Virtual team management
› Process design
Responsibilities
› Cross-functional process development for a
globally consistent customer experience.
› Commercial roll-out of new Time Definite
product range globally, in collaboration with
regional and country teams.
› Commercial lead for shared services project -
complete global overhaul of DHL’s IT
infrastructure.
Achievements
› Time definite services live in 65 countries in
Europe, Asia and the Americas with a double
digit contribution on the company bottom-line.
› Doubled global turnover from “value-added”
services, with above-average margins
› Unconditional UAT & Beta sign-off of Service
Capability Engine currently in use globally.
Team members based in the UK, Malaysia
and Australia.
Skills applied
› Project Management
(Prince 2 certified)
› Training (global certification)
› Financial planning
Responsibilities
› Adapt & implement new global services in
the Belgian market.
› Re-structure existing and introduce new local
services.
› Support sales during pursuits around new
products.
› Conceive and drive product marketing
campaigns (marketing & sales collateral).
Achievements
› Introduced 2 entirely new products into the
market: Duty & VAT options and Time Definite
deliveries.
› Successfully restructured 4 products –
Saturday Deliveries, Import services,
Insurance and re-mailing services.
› Established Life Science solution for clinical
trials.
Assistant Trade
Marketing Manager
Black & Decker Belgium, 1998 - 1999
Marketing products through the value chain (wholesale, retailer & distributor) and at the point of sale.
Skills applied
› People management
› Channel management
› Event planning & co-ordination
Responsibilities
› Lead demonstrator, installation & merchandiser
teams (20 persons).
› Develop in-store communication and point
of sale material.
› Organize presence at trade- and customer fairs.
› Support large RFQ’s for Key Account customers.
Achievements
› Successful completion of Spring & Autumn
campaigns.
› Introduced new POS concept with Hubo.
› Supported European accessories RFQ with
Brico.
